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  • 1How do I log into Vendors@Gov?

    I am...
    (a) Transacting on the behalf of a Singapore-registered organization (including sole proprietorship and society) -> Login Guide
    (b) An individual residing in Singapore -> Login Guide
    (c) A foreign vendor / a Singapore-registered organization without UEN -> Login Guide

  • 2What is e-Services Authorisation System (EASY)?

    EASY is a self-service on-line update facility provided by the Government as part of the e-Government initiative. This service enables Singapore-registered organizations (including sole proprietorship and society) to authorise and control the list of users who can access, update and perform e-transactions with the Government on your organization’s behalf.

  • 3What is an e-Services Access Code and who should I contact for EASY related enquiries?

    It is a unique 8-digit alphanumeric Access Code issued to organisations to authorise their staff or third party to access Government e-Services on their behalf via EASY.

    For enquiries on EASY, you can contact Inland Revenue Authority of Singapore (IRAS):

    Phone: 1800-365-8015
    Email: https://www.iras.gov.sg/irashome/web/pages/feedback/formOtherTax.aspx
    Fax: 6351 4427

  • 4Can we authorize more than one staff to login to Vendors@Gov on behalf of our organization?

    SingPass login:
    Yes, multiple staff may be authorized to log into Vendors@Gov as long as they have SingPass.

    AGD login:
    Only one AGD password can be issued to each organization.

  • 5We are a foreign organization registered with ACRA, but none of the staff is eligible to apply for SingPass. How do we log into Vendors@Gov?

    Complete and submit the original AGD Password Form. It will take approximately 7 working days from the date of receipt of the form to process your application. You will receive the password via email once your record is approved and you can then proceed to submit e-invoices via Vendors@Gov.

  • 6How do I reset my AGD Password?

    Step 1 - Click on 'Non-SingPass Icon'.
    Step 2 - Click on 'Forgot Password'.
    Step 3 - Key in your User ID and click 'Submit'.
    Step 4 - A new password will be sent to you via email.

  • 1How do I update my vendor details?

    Step 1 - Log on to Vendors@Gov.
    Step 2 - Click on Update Vendor Details.
    Step 3 - Edit your vendor name, contact information, address, GST registration number and bank account details.
    Step 4 – Click on 'Submit'.
    Step 5 – Click on 'Confirm'.

  • 2Do I need to submit a Direct Credit Authorization (DCA) form?

    A hard copy of the Direct Credit Authorisation (DCA) form duly endorsed by the bank must be submitted if:

    (a) You are a sole proprietor and your bank account is opened in your name
    (b) Your bank account is not with DBS, POSB, UOB, OCBC, Far Eastern Bank or Citibank bank;
    (c) Your bank account is a joint account; or
    (d) Your organization is not registered with ACRA

    It will take approximately 3 working days from the date of receipt of the form to process your application. You will receive an email notification once your record is approved and you can then proceed to submit e-invoices via Vendors@Gov.

  • 3I am already a registered vendor with Statutory Boards. Why do I have to submit my bank details to Accountant-General’s Department (AGD) again?

    e-Invoicing is done centrally at Vendors@Gov, while payments are made by Statutory Boards directly to the vendors’ bank accounts. Hence, vendors have to register with both AGD and Statutory Boards.

  • 4My vendor record status is 'Inactive' and the system stops me from updating the bank details. How do I activate my account to submit an e-Invoice?

    Step 1 - Click on 'Create e-Invoice'.
    Step 2 - Click on 'Reactivate' button.

    In addition, a hard copy of the Direct Credit Authorisation (DCA) form duly endorsed by the bank must be submitted if:

    (a) You are a sole proprietor and your bank account is opened in your name;
    (b) Your bank account is not with DBS, POSB, UOB, OCBC, Far Eastern Bank or Citibank bank;
    (c) Your bank account is a joint account; or
    (d) Your organization is not registered with ACRA

    It will take approximately 3 working days from the date of receipt of the form to process your application. You will receive an email notification once your record is approved and you can then proceed to submit e-invoices via Vendors@Gov.

    GENERAL

  • 1How do I submit an e-Invoice?

    Step 1 – Log on to Vendors@Gov.
    Step 2 - Click on 'Create e-Invoice'.
    Step 3 - Fill in the details on 'Create e-Invoice screen'.
    Step 4 - Click on 'Submit'.

  • 2I am unable to submit an e-Invoice. Why can’t I find the 'Create e-Invoice' option?

    The 'Create e-Invoice' hyperlink will only be displayed when your vendor status is 'Approved'. Please take note of the following to ensure that your vendor record will be approved.

    a) The company name registered at Vendors@Gov must be identical to the ACRA registered name. Letters and dots in your registered name, if any, such as 'LLP' or 'PTE. LTD.', must be included in your vendor record.

    b) You may need to submit a Direct Credit Authorisation (DCA) form. Refer to Question 2 of 'Update Vendor Details'.

    c) If you have updated your GST registration number, you can only submit an e-Invoice on the next working day when your vendor record is updated.

  • 3How soon will my client receive my e-Invoices?

    (a) For e-Invoices submitted before 6.30pm, the client agency will receive the e-Invoice on the next working day.
    (b) For e-Invoices submitted after 6.30pm, the client agency will receive the e-Invoice after 2 working days.

  • 4Do I still need to submit hardcopy invoices after I have submitted e-Invoices?

    No, you do not need to submit hardcopy invoices. You can include supporting documents, if any, when you submit the e-invoice.
    One attachment up to 1 MB is allowed per e-Invoice. Supported file formats are .bmp, .gif, .jpeg, .jpg, .pdf, .png.

  • 5Who do I contact if my e-Invoice has not been acted on?

    You can contact the liaison officer at your client agency and provide your organization name, invoice number and invoice submission date.

  • 6Can I be excluded from submitting e-Invoices?

    No. It is mandatory for vendors to submit e-Invoices to the Government.

    However, small proprietorships which do not have ready access to Internet (e.g. newspaper delivery agents, bus operators, canteen operators) may be excluded from submitting e-Invoices due to practical constraints on a case-by-case basis.

  • 7Do I have to pay for using Vendors@Gov to submit e-Invoices?

    No, e-Invoice submission is a free service provided by the Government.

  • 8Where can I include information regarding late payment penalties in the e-Invoice?

    Enter the additional information in the 'e-Invoice description' field.

  • CLIENT DETAILS

  • 1How do I know which Ministry/Statutory Board, Department and Sub-Business Unit to bill to?

    Contact the liaison officer of your client agency for the billing information.

  • 2Who should I indicate under the "Attention To" field?

    The liaison officer who verifies the delivery of goods and services at your client agency.

  • 3Why can't I find MINDEF/ DSTA in the drop-down list for e-Invoice submission?

    MINDEF and DSTA vendors will need to submit e-invoices via a separate system, GeBIZ.

  • E-INVOICE ASSOCIATED WITH POs

  • 1Is it compulsory to select a Purchase Order (PO) number for all e-Invoices?

    No, this is required only if a PO has been issued by your client.

  • 2Can I submit one e-Invoice for two Purchase Orders (POs)?

    No, one PO ID can only be selected for each e-Invoice.

  • 3Why can't I find the Purchase Order (PO) number from the dropdown menu?

    Please ensure that you have selected the correct Sub-Business Unit. Contact the liaison officer of your client agency to confirm if the PO has been dispatched.

    Alternatively, you can view your POs online:
    Step 1 - Click on 'View Purchase Orders'.
    Step 2 - Enter the search criteria. The fields can be left blank to retrieve all POs.
    Step 3 - Click on 'Search' button.
    Step 4 - Click on 'Excel or PDF Icon' to download the PO details in the preferred format.

  • 4Why am I unable to view the 'Add Line' button?

    The 'Add Line' button is only available if you are submitting a Direct Invoice (an e-Invoice that is not associated with a PO).

  • 5How do I submit an e-Invoice for partial payment of a Purchase Order?

    Edit the 'Quantity' at the invoice lines.

  • E-INVOICE NOT ASSOCIATED WITH POs (DIRECT E-INVOICES)

  • 1When should I submit a Direct Invoice?

    You should submit a Direct Invoice only if there is no Purchase Order ID linked to your e-Invoice.

  • 2How do I submit a Direct Invoice?

    Step 1 – Select the 'Direct Invoice?' checkbox
    Step 2 - Click on 'Add Line' button
    Step 3 - Enter the 'line description, quantity and unit price'
    Step 4 - Click on 'Submit'.

  • 3What is the maximum number of lines to an e-Invoice?

    The maximum number of lines is 40. Submit an additional e-Invoice if the number of lines exceed 40.

  • GST

  • 1How do I bill for GST?

    Update your GST registration number under "Update Vendor Details". You can only submit an e-Invoice on the next working day when your vendor record is updated.

  • 2Why am I unable to edit the 'Total before GST' and 'Amount Due' fields under Invoice Amount Summary?

    These fields are non-editable and are automatically generated based on your inputs in the individual invoice line and will be re-calculated each time you click on 'Add Line'. Adjustments, if any, are to be made at the invoice lines.

  • 3We are a GST-registered company. Do we have to delete our GST registration number from our vendor details to bill without GST?

    No, you may remove the GST amount in the line amount.

  • CREDIT NOTES

  • 1How do I submit a credit note?

    Step 1 - Click on 'Create e-Invoice'.
    Step 2 - Select the 'Direct Invoice?' checkbox.
    Step 3 - Fill in the 'Related Invoice ID' (original invoice number from which this credit note will offset).
    Step 4 - Affix a minus sign (-) in front of the amount/unit price at the 'Invoice Line'.
    Step 5 - Click on 'Submit'.

  • BATCH E-INVOICE SUBMISSION

  • 1I have a large number of e-Invoices to submit on a regular basis and I do not wish to perform manual data entry work. Is there an alternative way for me to submit e-invoices?

    Yes, you may submit your invoices through the batch interface. AGD will assess your eligibility for the batch interface on a case-by-case basis. Submit an online request to AGD Helpdesk.

  • 2I submit e-Invoices via the batch interface. Can I submit e-invoices via Vendors@Gov too?

    Yes. e-Invoices may be submitted via the batch interface or Vendors@Gov, as long as there are no duplicates.

  • SUPPORTING DOCUMENTS

  • 1How do I submit supporting documents?

    Click on the 'Browse' button at the Attachment field. One attachment up to 1 MB is allowed per e-invoice. Supported file formats are .bmp, .gif, .jpeg, .jpg, .pdf, .png.

  • FACTORING

  • 1What is a Factoring Company?

    A Factoring Company is a commercial finance company (usually a bank) that specializes in the purchase of invoices or accounts receivable for cash.

  • 2How do I submit a Factoring e-Invoice?

    Step 1 - Click on 'Yes' button for 'Factoring Company' and 'OK' when prompted to confirm if you wish to have payments made to a Factoring Company.
    Step 2 - Select the correct 'Factoring Company Name' from the drop down menu.

  • 3Why can’t I locate my Factoring Company from the dropdown list?

    The Factoring Company has not been registered with us. Contact your Factoring Company to submit an online request to AGD Helpdesk.

  • 1How do I inquire on the status of my e-Invoices?

    Step 1 - Click on View e-Invoices & Payments.
    Step 2 - Enter the search critiera. The fields can be left blank to retrieve all e-Invoices.
    Step 3 – Click on 'Search' button.

    e-Invoice details for the past 180 days will be available online.

  • 2Why can’t I view my e-Invoices on Vendors@Gov?

    You will only be able to view the e-Invoice the next working day if you submitted it today. You will not be able to view e-Invoices submitted more than 180 days ago.

  • 3How would I know that my e-Invoice was rejected?

    If you are a Ministry vendor, you will be notified via e-mail.
    If you are a Statutory Board vendor, you will be notified by the respective client agencies.

  • 4The Statutory Board has rejected my e-Invoice but the status is not updated in the system. Can I resubmit the e-Invoice?

    Yes, you can re-submit the e-Invoice. However, re-submit the e-Invoice with today’s date (to avoid invoice duplication) after the client agency has confirmed it had been rejected. The system will not notify you if your e-Invoice has been rejected. The invoice status will remain as ‘Sent to [name of agency]’.

  • 5How do I re-submit a rejected e-Invoice?

    Step 1 - Click on the View e-Invoices & Payments link.
    Step 2 - Click on the 'Pencil Icon' next to the invoice.
    Step 3 – Amend the details of your e-Invoice in the 'Edit e-Invoice' page. Please remember to change the invoice date.
    Step 4 - Click on 'Submit'.

  • 6How do I delete a submitted e-Invoice?

    A submitted e-Invoice can only be deleted online before 6.30pm on the date of submission.

    Step 1 - Click on the View e-Invoices & Payments link.
    Step 2 - 'Select the invoices which you want to delete'.
    Step 3 - Click on the 'Delete Selected Tax Invoices' button

    Alternatively, you may request for the client agency to reject the e-invoice if you are unable to delete the e-Invoice online.

  • 1How do I view my payment details?

    Step 1 - Click on View e-Invoices & Payments.
    Step 2 - Enter the search criteria.The fields can be left blank to retrieve all payment details.
    Step 3 - Click on 'Search' button.
    Step 4 - Click on 'Excel or PDF icon' to download the payment details in the preferred format.

  • 2Who do I contact if I still have not received payment after the payment term is over?

    Contact the liaison officer from the respective client agencies.

  • 3Can I view or receive remittance advice informing me of the details of my payment(s)?

    You may view the remittance advice online or a remittance advice will be sent to you via e-mail from AGD only if you are a vendor of:

    (a) The Government Ministries;
    (b) Organs of States (Visit www.sgdi.gov.sg for a complete listing); or
    (c) The following Statutory Boards:
    1. Accounting and Corporate Regulatory Authority (ACRA)
    2. Competition Commission of Singapore (CCS)
    3. Council for Private Education (CPE)
    4. Casino Regulatory Authority (CRA)
    5. Civil Service College (CSC)
    6. National Environment Agency (NEA)
    7. Productivity Fund Administration Board (PFAB)
    8. Singapore Examinations and Assessment Board (SEAB)

    Please ensure that your email address is valid so as to be able to receive the remittance advice.

  • 4How do I view the remittance advice at Vendors@Gov?

    Step 1 - Click on View e-Invoices & Payments.
    Step 2 - Enter the search criteria, with "Payment Made" as the status.
    Step 3 - Click on 'Search' button.
    Step 4 – Select the invoice and click on 'View Remittance Format'.

  • 5Why can’t I find the remittance advice at Vendors@Gov?

    You will not be able to view the remittance advice for e-Invoices submitted more than 180 days ago.

  • 6I have received a payment from AGD. How do I find out which invoices the payment is meant for?

    Step 1 - Click on View e-Invoices & Payments.
    Step 2 - Enter the payment reference number found in your bank statement in the "Payment Ref" field.
    Step 3 - Click on 'Search' button.